← City Packs
Last updated: October 22, 2026

Terms of Service

PLEASE READ THESE TERMS CAREFULLY. SECTION 22 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 22.

  1. Who we are and agreement to these Terms
  2. Eligibility
  3. Your account
  4. Account balance
  5. Packs
  6. Purchases, final sale and payment problems
  7. Ownership of Cards
  8. Vault storage
  9. Instant buyback
  10. Shipping your Cards
  11. Transfers between accounts
  12. Marketplace
  13. Points
  14. Referrals
  15. Discount codes
  16. Giveaways and promotions
  17. Messages from us
  18. Fees and taxes
  19. Rules of conduct
  20. Suspension and closing accounts
  21. Disclaimers and limits on our liability
  22. Resolving disputes: arbitration and class action waiver
  23. Governing law
  24. If City Packs stops operating
  25. Intellectual property
  26. Changes to these Terms or the Platform
  27. General
  28. Text message (SMS) terms

1. Who we are and agreement to these Terms

1.1 These Terms of Service ("Terms") are a binding agreement between you and Citybreaks LLC, an Ohio limited liability company doing business as City Packs ("City Packs", "we", "us" or "our"). They govern your use of citypacks.com, any related apps, and all features, content and services we provide (together, the "Platform").

1.2 You accept these Terms by checking the agreement box when you create an account, or by using the Platform. We record the date and time you agreed. If you do not agree, do not use the Platform.

1.3 These Terms include and incorporate our Privacy Policy, the Official Rules for any giveaway or promotion you enter, and any other rules we show you at the point of purchase (together, the "Agreement"). If a promotion's Official Rules conflict with these Terms, the Official Rules control for that promotion.

1.4 Each time you purchase or open a pack, sell back a card, request shipment, transfer a card or enter a giveaway, you reaffirm your agreement to the version of these Terms then in effect.

2. Eligibility

2.1 To use the Platform you must: (a) be at least 18 years old, or the age of majority where you live if that is older (19 in Alabama and Nebraska; 21 in Mississippi for promotions); (b) be a resident of, and located in, the United States; (c) be able to form a binding contract; (d) not be listed on, or owned or controlled by anyone listed on, any U.S. government sanctions or restricted-party list; and (e) not have been previously suspended or removed from the Platform.

2.2 You may not access the Platform from a jurisdiction where it is unavailable, and you may not use a VPN, proxy or other tool to hide your location or get around a restriction.

2.3 We may ask you to verify your identity, age, address or source of funds at any time, directly or through a third-party provider. We may restrict features, hold balances or cards, or close your account if you do not complete verification or if we cannot verify you.

2.4 Employees of City Packs, and members of their immediate households, may not purchase packs or enter giveaways.

3. Your account

3.1 You may hold one account only. You may not create accounts for other people, including family members, and you may not share, sell or transfer your account. We may link, merge, suspend or close accounts we reasonably believe are controlled by the same person.

3.2 You can register with an email address or mobile number and a password, or through a third-party sign-in such as Google. Information you give us must be accurate and kept up to date, including your shipping address.

3.3 Username. You must choose a public username. Your username, and the packs you open, may be displayed publicly on the Platform, including in the hit feed, recent hits and leaderboards. Usernames may not impersonate anyone, contain offensive language, or include contact details or links. We may change or remove any username.

3.4 You are responsible for everything done through your account and for keeping your login details secure. Tell us immediately at support@citypacks.com if you believe your account has been accessed without your permission.

4. Account balance

4.1 Your account has a balance in U.S. dollars ("Balance"). You can add funds using the payment methods we offer through our payment processor, Stripe. Balance is also credited when you sell a card back to us or receive an eligible promotional credit.

4.2 Balance can be used only to buy packs, shipping and other products on the Platform. It is not a bank account or deposit, does not earn interest, and is not insured by the FDIC. Balance cannot currently be withdrawn or redeemed for cash except where required by law. If we offer withdrawals in the future, they will be subject to identity verification, minimums and processing times we post on the Platform, and we will update these Terms.

4.3 Promotional credit has no cash value, may expire, and may be revoked if it was obtained in breach of these Terms.

4.4 You may not transfer Balance to another user.

4.5 If we credit your Balance by mistake, we may reverse the credit. If you have already spent it, we may deduct the amount from future Balance or recover it from you.

4.6 To add or hold $2,500 or more, you must verify your identity through our identity provider.

5. Packs

5.1 What a pack is. A pack is a purchase of one physical, professionally graded or raw trading card ("Card") selected at random from the Cards assigned to that pack. Every pack delivers exactly one Card. Buying a pack is a purchase of a collectible with randomized contents, similar to buying a sealed pack of trading cards at a store.

5.2 Checklist. Before you buy, each pack shows the Cards that have been placed in it ("Checklist"), with a photo, grade and our stated value for each Card. The Checklist may continue to show Cards that have already been pulled by other customers. The number of Cards remaining in the pack is shown on the pack page.

5.3 How the Card is selected. When you open a pack, our servers select one Card at random from the Cards remaining in that pack at that moment, using a cryptographically secure random number generator. Each remaining Card has an equal chance of being selected. A Card that has been pulled is removed from the pack and cannot be selected again unless we return it to inventory. No person at City Packs chooses which Card you receive, and we do not change the result after it is generated.

5.4 Your chances. Because every Card remaining in a pack has an equal chance of being selected, your chance of receiving any particular remaining Card is one divided by the number of Cards remaining, which is shown on the pack page. Prices shown for each tier of Card (for example "Legendary" or "Epic") describe the range of values of the Cards placed in the pack and are not a prediction of what you will receive.

5.5 Value is not guaranteed. The value of the Card you receive may be more or less than the price you paid, and may be significantly less. "Win up to" and similar statements describe the highest-value Card in the pack; they are not a prediction of what you will receive. Values we display are our good-faith estimate of current market value and are not a guarantee of what any Card will sell for.

5.6 Supply and changes. Packs are limited to the Cards in them. We may add or remove Cards, change prices, pause, end or sell out any pack or category at any time, including before the highest-value Cards have been pulled. Changes apply to future purchases only.

5.7 Not gambling. City Packs sells collectible trading cards. Every purchase results in a real Card that you own. We do not intend our packs to be gambling and we do not market them as gambling. Laws about randomized products differ by state and can change, and we make no promise about how any state classifies them. You are responsible for making sure your use of the Platform is lawful where you live. We may restrict or block access to any feature in any state.

5.8 Play responsibly. Only spend what you can afford. If you want us to limit or close your account, contact support@citypacks.com and we will do so.

6. Purchases, final sale and payment problems

6.1 Prices are shown in U.S. dollars at the point of sale, plus any sales tax shown before you open the pack. Discount codes are applied before purchase and are subject to Section 15.

6.2 All pack purchases are final once the pack has been opened. We do not offer refunds or exchanges for opened packs, including because of the value of the Card received. If a pack fails to deliver a Card because of a technical error, we will either deliver a Card from that pack or refund the purchase to your Balance.

6.3 Errors. If a price, value, odds figure, Checklist entry or result is wrong because of an obvious error, a technical malfunction, or someone exploiting a bug, we may cancel or reverse the affected transaction and restore the parties to where they were, for example by refunding the price and taking back the Card. We will tell you if this happens.

6.4 Chargebacks. If you dispute a payment with your bank or card issuer instead of contacting us first, we may freeze your account, Balance and vault while we investigate, reverse any Balance or Cards received from the disputed payment, and close your account. You remain responsible for any amount owed plus reasonable fees.

7. Ownership of Cards

7.1 Title to a Card passes to you when your pack opening is completed and paid for, or when a Card is transferred to your account under Section 11.

7.2 While your Card is in our vault, we hold it for you as custodian (bailee). Cards you own are not City Packs' property and are not available to our creditors.

7.3 Owning a Card does not give you any rights in the trademarks, logos, player likenesses, characters or artwork shown on it, which belong to their owners.

8. Vault storage

8.1 We store Cards you own at no charge in a secured, monitored, climate-controlled environment, while your account is in good standing and subject to automatic sell-back under Section 9.5.

8.2 If a Card you own is lost, stolen or damaged while in our custody, we will, at our option, replace it with the same Card in the same grade or credit your Balance with its market value at the time of loss as reasonably determined by us. That is your sole remedy for loss of or damage to a stored Card. Any insurance we maintain is subject to its own terms and limits.

8.3 We may move stored Cards to another facility with comparable security. We may photograph and display Cards in our custody on the Platform.

8.4 Inactive accounts. If your account has had no activity (logging in, opening a pack, requesting shipment, selling back, or transferring) for 24 months, we will try to contact you using the details on file. If you do not respond within 90 days, we may ship your Cards to your address on file at your cost, or handle your Cards and Balance as required by the unclaimed-property laws of your state.

9. Instant buyback

9.1 When you pull a Card, and while it remains in your vault, we may offer to buy it back from you instantly for a stated percentage of its market value as determined by us (the "Buyback Offer"). The current rate is shown in the vault and on the reveal screen.

9.2 If you accept, the sale is final: title to the Card passes back to City Packs and the purchase price is credited to your Balance immediately. The Card may be returned to a pack.

9.3 Market value for buyback is set by us in good faith using recent comparable sales, grade, condition and other market data. We do not disclose our pricing model and we do not negotiate individual offers.

9.4 Buyback is optional and offered at our discretion. We may change the rate, set time limits, or suspend buyback at any time, including for particular Cards, packs or accounts. Changes do not affect a Buyback Offer you have already accepted. A Buyback Offer is not a refund and is not a promise that any Card has a particular value or can be resold.

9.5 Automatic sell-back. If a Card stays in your vault longer than the period shown on the Platform (shown on each Card in your vault) without being shipped, transferred or sold back, we will automatically buy it back at the Buyback Offer rate in effect at that time and credit your Balance. Giveaway prizes and Cards you have asked us to ship are not sold back automatically. You can avoid an automatic sell-back by requesting shipment or transferring the Card before the time shown.

10. Shipping your Cards

10.1 You can request that we ship any Card you own that is in your vault. We ship to U.S. addresses only, using USPS. You must give a complete, accurate address; we are not responsible for delays or loss caused by an incorrect address.

10.2 Fees. The shipping options and their prices are shown before you confirm a shipment, and the fee is paid from your Balance. Standard shipping may be free for certain Cards, such as giveaway prizes and Cards above a value we post. Higher-value Cards ship with tracking and, where we choose, insurance and signature confirmation. We aim to ship within 5 business days of your request; times are estimates.

10.3 Risk of loss passes to you when the shipment is handed to the carrier. If a shipment is lost or arrives damaged, tell us within 5 business days of delivery or expected delivery, with photos if damaged. We will work with the carrier and any insurer and, where the loss is covered, replace the Card or credit its market value.

10.4 Once shipped, a Card leaves the Platform. It cannot be sold back or transferred through your account unless you send it back to us under any intake process we offer.

10.5 Sales tax, if any, is described in Section 18.

11. Transfers between accounts

11.1 You may send a Card in your vault to another City Packs account by entering that account's username. Transfers are immediate and final. Check the username carefully; we cannot reverse a transfer sent to the wrong person.

11.2 Transfers must be gifts or payments for off-Platform arrangements that are lawful. You may not use transfers to evade taxes, get around buyback limits or account restrictions, or move Cards between accounts you control. Cards from packs bought with a discount code, and giveaway prizes, cannot be transferred.

11.3 We may transfer a Card into your account to deliver a giveaway prize or to correct an error. All transfers are recorded.

12. Marketplace

12.1 The marketplace is not open yet. If we launch it, you may list Cards in your vault for sale to other users at a price you set. A listing is a binding offer. When a buyer completes a purchase, title passes to the buyer and the sale price, less our posted fee, is credited to your Balance. Listed Cards cannot be shipped, sold back or transferred until the listing is cancelled. We are not a party to sales between users except as the payment and custody agent. We will update these Terms before the marketplace opens.

13. Points

13.1 You earn points on eligible activity, currently 1 point per $1 of pack purchases, daily check-in points, and referral points under Section 14. Points are a loyalty feature only. They have no cash value, cannot be sold, transferred or exchanged for Balance, and are not your property.

13.2 Points can be used to enter giveaways under their Official Rules. We may change how points are earned or used, set expiry dates, or end the points program, with reasonable notice where practical. We may remove points obtained through error, fraud or breach of these Terms.

14. Referrals

14.1 Your account has a referral link. When a new customer who signed up through your link confirms their email or phone and opens their first pack, you receive the number of referral points shown in your account. Referral rewards are limited to genuine new customers; self-referrals, duplicate accounts and paid or spam promotion are not allowed, and rewards obtained that way may be removed.

15. Discount codes

15.1 Codes are subject to the conditions shown with them. Unless stated otherwise, a code may be used once per person, applies to one pack, cannot be combined with other offers, and has no cash value.

15.2 The first-pack welcome code (currently WELCOME20, 20% off) is applied automatically to the first pack on a new account. It works on your first pack only and once per person.

15.3 On top of the welcome code, each person may use one other promotional code in total, across all of their accounts. Codes we announce as giveaway codes do not count toward this limit and can be used even if you have already used your one promotional code, subject to their own conditions.

15.4 We may end or change a code at any time and may cancel orders where a code was misused.

16. Giveaways and promotions

16.1 Giveaways and other promotions are governed by their Official Rules, which are posted with each promotion. NO PURCHASE NECESSARY TO ENTER OR WIN. A purchase will not increase your chances of winning. Each promotion offers a free method of entry described in its Official Rules. Void where prohibited.

16.2 Prizes that are Cards are delivered by transfer into the winner's vault and are then treated like any other Card you own. Winners are responsible for any taxes on prizes. We may require a winner to confirm eligibility and provide tax information before awarding a prize worth $600 or more.

16.3 Giveaways run on live streams or social media are also subject to the rules of that platform, which does not sponsor or endorse them.

17. Messages from us

17.1 You agree that we may send you account, transaction, security and service messages electronically, by email, in the app or on the site, and that these satisfy any requirement for written notice.

17.2 Marketing texts are separate and optional. See the Text message terms in Section 28. Providing a phone number to sign in or for shipping does not mean you have agreed to marketing texts.

17.3 If you contact us through the Contact form or by email, we may keep that conversation and reply by email.

18. Fees and taxes

18.1 We will show you any fee before you incur it. We may change fees going forward.

18.2 You are responsible for taxes on your purchases, sales, sell-backs and prizes. We collect sales tax where required by law; when we do, it is shown before you open a pack and is added to the price. We may issue tax forms (such as Form 1099) where required and may ask for your tax information to do so.

19. Rules of conduct

You agree not to:

20. Suspension and closing accounts

20.1 You may close your account at any time by contacting us. Before we close it, you must ship, sell back or transfer any Cards in your vault.

20.2 We may suspend, restrict or close your account, and cancel pending transactions, if we reasonably believe you have broken these Terms or the law, to protect other users or the Platform, or if required by law. Where the law allows and we are not investigating fraud or illegal activity, we will give you at least 30 days to ship your Cards before we close your account; after that period we may handle your Cards and Balance as described in Section 8.4. Where we close an account for fraud or other serious breach, we may hold Cards and Balance while we investigate and recover amounts you owe us.

21. Disclaimers and limits on our liability

21.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CARD WILL KEEP OR GAIN VALUE. GRADES ARE ASSIGNED BY THIRD-PARTY GRADING COMPANIES AND WE ARE NOT RESPONSIBLE FOR THEIR ACCURACY.

21.2 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND (B) $100. THIS LIMIT DOES NOT APPLY TO OUR OBLIGATIONS FOR LOSS OF STORED CARDS UNDER SECTION 8.2, OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR OUR FRAUD OR WILLFUL MISCONDUCT.

21.3 Any claim relating to the Platform must be brought within one year after it arises, unless the law requires a longer period.

21.4 You agree to indemnify and hold harmless City Packs and its owners, employees and agents from claims, losses and reasonable legal fees arising from your breach of these Terms, your violation of law, or your disputes with other users, except to the extent caused by our own fraud, gross negligence or willful misconduct.

22. Resolving disputes: arbitration and class action waiver

22.1 Talk to us first. Before starting arbitration or a court case, send a written notice to support@citypacks.com with your name, account email or username, a description of the problem and what you want. We will try to resolve it within 60 days. Deadlines to bring the claim are paused during that time.

22.2 Arbitration. If we cannot resolve it, you and City Packs agree that any dispute relating to the Platform or these Terms will be resolved by final, binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, under the Federal Arbitration Act. Hearings will be held by video by default, or in Hamilton County, Ohio or the county where you live. We will pay the filing, administration and arbitrator fees required of a business under those rules.

22.3 Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek a court order to stop infringement of intellectual property.

22.4 CLASS ACTION WAIVER. YOU AND CITY PACKS MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. YOU AND CITY PACKS WAIVE ANY RIGHT TO A JURY TRIAL.

22.5 Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same law firm or coordinated group within 90 days, they will be administered in batches of up to 50, with one batch proceeding first and the others paused, followed by a good-faith mediation, to resolve them efficiently.

22.6 Opt out. You can opt out of this Section 22 by emailing support@citypacks.com within 30 days after you first accept these Terms, with the subject "Arbitration opt-out" and your name, username and account email. Opting out does not affect the rest of these Terms.

22.7 If the class action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

23. Governing law

23.1 These Terms are governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-law rules. Subject to Section 22, claims will be heard in the state or federal courts located in Hamilton County, Ohio, and you consent to their jurisdiction.

24. If City Packs stops operating

24.1 If we decide to stop operating the Platform, or enter bankruptcy or a similar proceeding, we will give you notice and at least 90 days to request shipment of the Cards you own, at no shipping charge. Cards you own are held for you and are not our property.

25. Intellectual property

25.1 The Platform, including its software, design, pack artwork, logos and content, belongs to City Packs or its licensors. We give you a limited, personal, revocable, non-transferable right to use the Platform under these Terms. You may not copy, modify, reverse engineer or resell it.

25.2 City Packs is not affiliated with, sponsored by or endorsed by any sports league, team, player, card manufacturer, grading company or entertainment company whose names or images appear on Cards or on the Platform. All such marks belong to their owners and are used only to identify the Cards.

25.3 If you send us feedback or ideas, we may use them without owing you anything. If you believe content on the Platform infringes your copyright, contact support@citypacks.com.

26. Changes to these Terms or the Platform

26.1 We may change these Terms. For material changes, including changes to buyback, fees, storage or dispute resolution, we will give you notice by email or on the Platform at least 14 days before they take effect, unless a change is needed sooner for legal or security reasons. Changes apply going forward and do not affect completed transactions. If you keep using the Platform after a change takes effect, you accept it. If you do not agree, stop using the Platform and ship, sell back or transfer your Cards.

26.2 We may change, pause or discontinue any feature of the Platform.

27. General

27.1 These Terms are the entire agreement between you and us about the Platform. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver. You may not assign these Terms; we may assign them to a successor. We are not responsible for delays caused by events outside our reasonable control. Headings are for convenience only.

27.2 Contact: Citybreaks LLC, doing business as City Packs. Support and legal notices: support@citypacks.com.

28. Text message (SMS) terms